The short version: we only collect what you choose to send us by email or what is needed to deliver an order. We do not sell personal information, we do not run advertising trackers, and you can ask us to delete your details at any time.
1. Who we are
This website, sleepingbeg.it.com, is operated by SleepingBeg, a retailer of sleeping bags and related camping sleep gear based at 87 Cooks View, Lynchburg, Tennessee, 37352. For the purposes of privacy law, SleepingBeg is the business responsible for deciding how your personal information is used.
2. Information we hold
We do not ask you to create an account and the site contains no sign-up or submission forms. The personal information we hold comes from three places:
| Source | Examples | When it happens |
|---|---|---|
| Emails you send us | Name, email address, the content of your message, photos you attach | When you write to [email protected] |
| Order details | Shipping address, phone number, products and sizes ordered, payment confirmation | When you purchase a sleeping bag by email |
| Server logs | IP address, browser type, pages requested, date and time | Automatically, whenever any web page is loaded |
We never ask for sensitive information such as health data, and full card numbers are handled by our payment processor, not stored by us.
3. Why we use it
- To answer you – replying to questions about sleeping bag sizes, temperature ratings and availability.
- To fulfil orders – confirming, packing, shipping and tracking your purchase.
- To honour after-sales promises – processing returns, exchanges and warranty repairs.
- To keep the site running – diagnosing errors and protecting the site against abuse using server logs.
- To meet legal duties – keeping sales records required for tax and accounting.
We do not use your information for automated decision-making or profiling, and we will only send marketing emails if you have clearly asked us to.
4. Who sees it
Your information is shared only with service providers who help us run the business, and only to the extent they need it:
- Our web hosting and email providers, which store data on our behalf;
- Shipping carriers, who receive your name, address and phone number to deliver parcels;
- Payment processors, who handle the transaction securely;
- Professional advisers or authorities, where the law requires it.
We do not sell, rent or trade personal information to anyone.
5. How long we keep it
General email conversations are kept for up to 24 months after our last exchange. Order and transaction records are kept for seven years to satisfy tax obligations. Server logs are rotated automatically by our host and are typically deleted within 90 days.
6. Keeping it safe
The site is served over an encrypted HTTPS connection. Access to our mailbox and order records is limited to staff who need it and is protected with strong passwords and two-step verification. No system is perfect, so please avoid sending card numbers or passwords by email.
7. Your privacy rights
Depending on where you live, including under state privacy laws in the United States, you may have the right to:
- Find out what personal information we hold about you and receive a copy;
- Ask us to correct information that is inaccurate;
- Ask us to delete your information, subject to records we must keep by law;
- Opt out of any marketing messages at any time.
To make a request, email us from the address you used with us. We will respond within 30 days and will never treat you differently for exercising your rights.
8. Children
Our sleeping bags are sold to adults. We do not knowingly collect information from anyone under 13. If you believe a child has emailed us personal details, contact us and we will delete them.
9. Updates
If our practices change, we will revise this policy and update the effective date at the top of the page. Significant changes will be highlighted on this page.
10. Privacy questions
Email [email protected] or write to SleepingBeg, 87 Cooks View, Lynchburg, Tennessee, 37352. Please put "Privacy" in the subject line so your message reaches the right person.